We only want happy customers so please get in touch if there is a problem.
We will happily refund or exchange any purchase you make from us with 14 days.
Our policy lasts 14 days. If more than 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you want to return one of our products within 14 days, please Let us know by email at firstname.lastname@example.org, repack the products carefully in the original box and return to us by a reliable courier. Please send by a signed-for service and get a proof of sending.
We do not refund the original delivery charge.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds may be granted (if applicable and at our discretion):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.
RESPONSIBILITY FOR RETURNING ITEMS
Please note that we do not cover the delivery cost of returns and do not provide return labels.
It can be very costly to return international orders so you may want to consider this when ordering if you think you may wish to return your order.
Items can only be returned if they're in perfect condition and in the original packaging, so please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition. Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging, as failure to do so may result in us being unable to accept the returned item.
We are unable to issue a refund for items that are lost or damaged while being returned to us. We therefore recommend that you get proof of postage or a tracking number to follow your parcel.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
EXCHANGES (IF APPLICABLE)
We want you to have things you love so we will happily exchange items in perfect condition within 14 days. We may ask you to contribute to delivery and collection costs. If you need to exchange a purchase, please send us an email to firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
RETURNS TERMS & CONDITIONS
Unwanted items must be returned within 14 days of receipt to qualify for a refund. We are unable to exchange unwanted items with a different item.
Please ensure all items are packaged securely and sufficiently to withstand delivery. Failure to do so may result in us being unable to refund you.
Please note that replacement items or refunds can not be issued until we have received the original items back to our warehouse.
We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit.
All orders will be refunded within five working days of receipt of your return. Refunds may take up to 10 days to clear in your account.
We do not refund delivery charges.
We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.