In general, UK delivery is £4.50 for orders under £50. Over £50 delivery is free except for some very large items. We try to keep our delivery prices reasonable but please bear in mind that it costs us at least £4.50 to send out even the smallest thing and we do not ship orders less than £7.50.
Please remember that Standard Delivery is an economy service and the 5-7 days quoted are working days. Very often delivery is in three days but please don't rely on this. If you need your order for a specific occasion - such as a birthday or anniversary - please let us know and we will pull out all the stops or opt for EXPRESS DELIVERY.
Our couriers tend to collect about 1pm, sometimes earlier, so if you opt for Express Delivery, please give us plenty of time to pack your order ready for the courier to collect at 1pm. Express orders are never delivered on a Saturday, so the earliest delivery for an Express order placed after about noon on Thursday is Monday. If you need it for the weekend, please order on Wednesday.
There are some UK postcodes (e.g. Northern Ireland, Scottish Highlands and Islands, Scilly Isles and Isle of Man) where delivery is not possible or more costly. Should we not be able to deliver an order economically we will contact you to discuss the options or cancel your order and refund if there isn't a viable option. This usually applies only to orders which weigh more than 2kg or are larger than a Royal Mail medium parcel. We are sorry that this cannot be managed automatically but we are a small company and cannot do that at the moment.
Weare happy to pass on delivery instructions to the courier such as “leave in porch” or “leave in garage” via a label on the box but this is at your own risk, we cannot accept responsibility for loss or damage that results.
Please note that our couriers will not deliver to PO Boxes.
INTERNATIONAL SHIPPING INCLUDING USA
International and USA customers please shop our range via TROUVA.COM as this marketplace has a strong international distribution network and very good shipping rates. We still prepare and send your purchases but Trouva deal with all the export paperwork and shipping from our shop.
If in any doubt, please call us on 01743 588820 (office hours) or email us at email@example.com.
Please note, we may bend longer stems to fit into the delivery box; they can easily be bent back on arrival.